return policy

Here is the return policy you provided, updated to replace "Ashamart" with "Fabbelo" and to reflect a professional e-commerce tone. I also added a placeholder for the contact email.

No-Questions-Asked Return Policy

We understand that sometimes a return is necessary. Our goal is to make the process as simple and straightforward as possible.

1. Eligibility for Returns

To be eligible for a return, the item(s) must meet the following conditions:

Condition: The item must be unused, undamaged, and in its original packaging.
Timeframe: You must request a return within 24 hours of delivery.
Proof of Purchase: A valid receipt or proof of purchase is required.

Note: Certain items, such as perishable goods (e.g., fruits and vegetables), cannot be returned unless they arrive damaged or spoiled.

2. Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g., fresh produce) unless they are defective or damaged upon delivery.
Sale or clearance items.
Products that have been altered, used, or are not in their original condition.

3. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Notify us within 24 hours of delivery by contacting our customer support team at [Your Contact Email/Phone].
Provide Details: Share your order number, the reason for the return, and photos of the item if it arrived damaged.
Return Confirmation: Our team will review your request and guide you on the next steps. If eligible, we will arrange for an item pick-up or request that you return the item to a specified location.

4. Refunds

Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved, a refund will be processed to your original payment method within [X days].
Partial Refunds: In some cases, a partial refund may be issued if the item is not in its original condition, is damaged, or has missing parts not due to our error.
Non-Refundable Fees: Delivery charges are non-refundable unless the return is due to an error on our part (e.g., a wrong or defective item was delivered).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 24 hours of delivery, and we will arrange a replacement if stock is available.

6. Late or Missing Refunds

If you have not received a refund within the expected timeframe, please follow these steps:

Check your bank account or payment provider.
Contact your bank, as processing times may vary.
If you still have not received your refund, please reach out to us at [Your Contact Email, e.g., contact@fabbelo.com].

7. Contact Us

If you have any questions about our return policy, please contact us.